Terms of Service

These terms govern your use of moveu.in and the wellness services you book through it. They are written to be read, not to be survived — plain sentences, no small print hidden elsewhere. The summary above is a courtesy; the sections below are the agreement.

1. Who we are and how to reach us

MoveU (“we”, “us”, “our”) is a New Delhi wellness company that has worked with clients since 2014. Our postal address is care of MoveU, New Delhi, India. You can email info@moveu.in, call or message us on +91 96251 08363, or contact us through the site. “You” means the person booking, and the person the sessions are for, where those are not the same.

2. What MoveU provides — and what it does not

2.1 Our services

We design and deliver personalized wellness programs, led by certified, background-verified experts:

• senior citizen wellness — balance, mobility, strength and confidence for older adults;
• exercise and lifestyle programs for people managing chronic conditions such as diabetes, hypertension, arthritis and heart conditions;
• rehab and mobility programs after an injury or surgery;
• yoga — Hatha, Vinyasa, Yin, restorative and therapeutic;
• general fitness, weight and lifestyle coaching;
• corporate wellness — on-site, at-home and virtual programs for teams.

Sessions run in your own home across Delhi-NCR, or live over video anywhere in the world. Which of those is available to you depends on where you are; we confirm in-home coverage at the consultation rather than promising it in advance.

2.2 Not medical care

MoveU’s programs are wellness and exercise services. They are not medical treatment, diagnosis, or therapy of any kind. They complement the care of your physician — they never replace it. Where it is appropriate, and with your consent, we coordinate with your doctor so that what we do with you fits what they have advised. If you live with a medical condition, or are recovering from surgery or an injury, you should have your physician’s clearance before starting a program, and we may ask you to obtain it before we begin.

Our experts are wellness professionals. They do not diagnose conditions, prescribe or adjust medication, or give medical advice, and nothing said in a session should be treated as any of those things.

3. The free consultation

Your first consultation is free and carries no obligation. A certified expert assesses your goals, health and lifestyle, and outlines the plan they would suggest — at your home in Delhi-NCR, or live over video wherever you are. There is no charge for it, nothing to cancel if you change your mind, and no obligation to book anything afterwards.

4. Booking and scheduling

You can book through the form on this site, on WhatsApp, or by phone. A booking is confirmed when we have agreed a date and time with you — an enquiry on its own is not a confirmed session. Sessions are scheduled by mutual agreement, and we will tell you what an in-home visit needs from you before the first one.

5. Rescheduling and cancellation

Plans change. Tell us as early as you can — by phone, WhatsApp or email — and we will always try to find you another time. Cancelling a free consultation costs you nothing and needs no notice.

For paid programs, any rescheduling or cancellation terms are set out to you in writing when you take that program, before you pay for it. We do not apply a notice period or a charge that was not stated to you in advance.

6. Fees and payment

We do not publish prices on this site. Fees are quoted to you at or after the free consultation, once we know what your program actually involves — how often you would like to meet, for how long, and whether sessions are at home or over video. Payment methods, invoicing and any refund terms are agreed with you in the same written quote, and nothing is payable before you have accepted it.

7. Your responsibilities (health information and home environment)

• Tell us the truth about your health. Give us accurate information about conditions, medication, surgery, injuries and anything a doctor has told you to avoid — at the consultation and whenever it changes. Our programs are only as safe as the information they are built on.
• Get medical clearance where it is advised. See section 2.2.
• Provide a safe space for in-home sessions — enough clear floor, a stable surface, decent light and air, no hazard underfoot. Our expert will tell you what is needed.
• Arrange for a responsible adult to be present where the person training needs support with mobility or would not be able to summon help alone.
• Stop and say so if something hurts. Speak up during a session — that is the single most useful thing you can do for your own safety, and no expert of ours will mind.

8. Our experts

MoveU experts are certified in their fields and background-verified before they work with a client. We aim to keep the same expert with you for the whole of a program — continuity is most of what makes it work — and where that is not possible we would rather agree the alternative with you than surprise you with one. As section 2.2 says, our experts do not provide medical advice.

9. Client stories and testimonials

The stories, quotes and videos on this site are approved testimonials from real MoveU clients, shared with their permission. Individual results vary — a story describes one person's experience, not an outcome we promise. They describe what happened for one person. Individual results vary, and nothing on this site — a story, a photograph, or anything an expert says in conversation — is a promise of a particular outcome for you.

10. Website content and intellectual property

The text, images, video and design on moveu.in belong to MoveU or to the people who licensed them to us. You are welcome to read, print and share pages for your own personal, non-commercial use. Republishing, reselling, or reusing our content commercially needs our written permission first.

11. Limitation of liability

Exercise carries inherent risk, and you take part in a MoveU program on the understanding that you have told us honestly about your health and followed your physician’s advice. To the maximum extent the law allows, we are not liable for indirect or consequential losses arising from your use of this site or our services.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under Indian law — including liability for death or personal injury caused by negligence, or for fraud.

12. Privacy

What we do with your personal data — including the optional health information you may give us on the booking form — is set out in full in our Privacy Policy. The cookies this site sets, and how to refuse or delete them, are listed in our Cookie Policy. Both form part of your agreement with us.

13. Ending the engagement

You can stop at any time; just tell us. We may end an engagement if continuing would be unsafe for you or for our expert, if the information we were given about your health turns out to be materially wrong, or if our expert is treated abusively. If we do, we will tell you why, and settle anything outstanding on the terms of the quote you accepted.

14. Governing law and disputes

These terms, and any dispute arising from them or from our services, are governed by the law of India. If something goes wrong, please raise it with us first — write to info@moveu.in. Most things are settled faster by a conversation than by anything else, and we would rather hear about a problem than read about it.

15. Changes to these terms

We may update these terms as our services change. When we do, the new version appears on this page with a new “last updated” date, and it applies to bookings made after that date. If a change matters to a program you are already running, we will tell you. Questions about any of this are welcome — just contact us.

These terms are provided in English; contact us if you need help understanding them.